Privacy Policy

Scope

This Policy applies to your use of Afyanexy’s website and Services. It does not apply to third-party websites, services, or integrations that we do not own or control.

Information we collect

• Account and profile information - name, contact details, credentials, and settings you provide when creating or updating an account.
• Provider professional information - qualifications, specialties, years of experience, and profile details shared by providers to showcase their services.
• Identity and verification documents - documents you upload to verify identity or credentials (for example, licenses or certificates), where applicable.
• Usage and device information - pages viewed, actions taken, approximate location, browser, device, and technical data captured to improve performance and security.
• Communications - inquiries and support interactions you have with us.
• Files and uploads - documents and media you choose to upload to the platform.
• Scheduling and availability - availability windows, calendar preferences, and scheduling-related inputs made by providers.
• Cookies and similar technologies - used for authentication, preferences, and analytics.

Sources of information

• Directly from you when you create an account, complete a profile, or interact with support.
• Automatically from your device and interactions with the Services.
• From other users if they share information with us about a hire or interaction with you.
• From service providers who help us with analytics, hosting, and operational support.

How we use information

• Provide, operate, and maintain the Afyanexy platform and Services.
• Personalize your experience and improve product performance and reliability.
• Onboard providers and help clients discover relevant care providers.
• Communicate with you about your account, updates, and support.
• Protect the integrity and security of the Services, including fraud prevention and diagnostics.
• Comply with legal obligations and enforce our terms and policies.

Analytics

We use analytics to understand product usage and improve the experience. In production, we may use privacy-focused analytics tools such as PostHog. These tools can capture events like page views and feature usage. We configure analytics to respect user privacy and avoid collecting unnecessary personal data.

Legal bases for processing (EEA/UK)

Where applicable, we process personal information under the following legal bases:

• Contract - to provide the Services you request.
• Legitimate interests - to operate, secure, and improve the Services.
• Consent - for certain optional features (you may withdraw consent at any time).
• Legal obligation - to comply with applicable laws.

Sharing and disclosure

• With other users - when you engage through the platform (for example, a careseeker with a careprovider), we may share relevant profile and hire information to enable the requested service.
• Service providers - we share information with trusted vendors who help us operate the platform (e.g., hosting, analytics, communications). They process data on our behalf under contractual safeguards.
• Legal compliance - we may disclose information to comply with applicable laws or lawful requests.
• Business transfers - if we are involved in a merger, acquisition, or asset sale, your information may be transferred, subject to this policy.

Data retention

We retain information only as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce agreements.

International transfers

Your information may be processed and stored in countries other than your own. Where required, we implement appropriate safeguards for such transfers.

Your choices

• You can access, update, or delete certain account information from your account settings.
• You can control cookies through your browser settings.
• You can opt out of non-essential communications by using provided unsubscribe options.

Your rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

Cookies and similar technologies

We use necessary cookies to operate the Services and optional analytics cookies to understand usage. You can control cookies through your browser settings and, where available, in-product controls.

Security

We implement technical and organizational measures designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

Changes to this policy

We may update this policy from time to time. We will post the updated version with an updated effective date on this page.

Contact us

If you have questions about this policy or our data practices, please contact us atsupport@afyanexy.com.